General Truck Parts Privacy Policy

Effective Date: June 29, 2026

General Truck Parts & Equipment (“General Truck Parts,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the privacy rights available to you, including rights available to California residents under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

By using https://generaltruckparts.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website.

Visitors Who Do Not Place an Order

If you browse our website without placing an order, we may automatically collect limited technical information, including:

• Browser type and version
• Device type
• Operating system
• IP address
• Referring website
• Pages viewed
• Date and time of your visit
• General website usage statistics

This information helps us improve website performance, security, and user experience.

We do not collect your name, address, phone number, email address, or payment information unless you voluntarily provide it or place an order.

Customers Who Place an Order

When you place an order, create an account, or contact us regarding an order, we collect information necessary to process and fulfill your purchase, including:

• Name
• Company name (if provided)
• Email address
• Telephone number
• Billing address
• Shipping address
• Order history
• IP address
• Device and browser information
• Payment information necessary to complete the transaction

Payment card information is processed securely through our payment processor (Stripe via WooCommerce). General Truck Parts does not store complete payment card numbers on its own servers.

Newsletter Subscriptions

If you choose to subscribe to our newsletter, we collect:

• Name (if provided)
• Email address

You may unsubscribe at any time using the unsubscribe link contained in our emails.

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders
• Process payments
• Ship products
• Provide customer service
• Communicate regarding orders
• Maintain customer accounts
• Prevent fraud
• Improve our products and website
• Comply with legal obligations
• Send newsletters and promotional emails only when you have requested or consented to receive them

3. Cookies and Analytics

Our website uses cookies and similar technologies to improve website functionality and understand how visitors use our website.

These technologies may collect:

• Browser information
• Device information
• IP address
• Pages viewed
• Session information

Analytics data helps us improve website performance and user experience. You may configure your browser to refuse certain cookies; however, some website functionality may not operate correctly.

4. Third-Party Service Providers

We use trusted third-party providers to operate our business.

Providers That May Process Personal Information

• WooCommerce (order management)
• Stripe (payment processing)
• Mailchimp (newsletter subscriptions where consent has been provided)

Providers With Limited Access to Website Data

These providers may process limited technical or operational information:

• Google Analytics
• Google Ads
• Google Merchant Center
• UPS Shipping APIs
• FedEx Shipping APIs
• MailPoet
• Advanced Woo Search PRO

These providers only receive the information necessary to perform the services they provide.

5. Data Retention

We retain customer information only as long as reasonably necessary for legitimate business purposes. Generally:

• Order information is retained for approximately three (3) years
• Newsletter subscription information is retained until you unsubscribe or request deletion

Certain records may be retained longer if required by applicable law, tax regulations, fraud prevention, warranty obligations, or legitimate business purposes.

You may request deletion of your personal information at any time, subject to legal exceptions.

6. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have the following rights:

• Right to know what personal information we collect
• Right to request access to your personal information
• Right to request correction of inaccurate information
• Right to request deletion of personal information (subject to legal exceptions)
• Right to know how your information is used
• Right not to be discriminated against for exercising your privacy rights

General Truck Parts does not sell personal information.

General Truck Parts does not knowingly share personal information for cross-context behavioral advertising.

To exercise your California privacy rights, contact:

Email: info@generaltruckparts.com or visit generaltruckparts.com/support/privacy-rights-request/

We may verify your identity before fulfilling your request.

7. Your Privacy Choices

You may:

• Update your account information
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Unsubscribe from marketing communications at any time

Requests may be sent to: info@generaltruckparts.com or visit generaltruckparts.com/support/privacy-rights-request/

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including:

• SSL encryption
• Strong administrator passwords
• Two-factor authentication
• Limited administrator access
• Automatic backups
• Malware scanning
• Regular software and plugin updates
• Secure hosting environment

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Children’s Privacy

Our website is intended for business and commercial customers and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any revisions will be posted on this page with a revised Effective Date.

Continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

General Truck Parts & Equipment

4040 W. 40th Street

Chicago, Illinois 60632

Toll Free: 800-621-3914

Email: info@generaltruckparts.com