Warranty Request Form at General Truck Parts and Equipment

✆ 800-621-3914
✆ 773-247-6900

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Please fill out the form below and click submit to enter your warranty request. If you have any issues filling out the form, please contact [email protected].

Read complete Warranty Terms & Conditions

In order for a warranty on a product to be claimed, this information must be filled out entirely. Failure to provide the information will result in a delay of our warranty process. Any unit opened without the express authorization of General Truck Parts will automatically void all warranty coverage.

If a warranty claim is denied following inspection and evaluation, the customer will be notified of the findings and will be responsible for all associated freight, testing, inspection, and return shipping charges. If General Truck Parts is not provided disposition instructions and freight arrangements from the customer within thirty (30) days of notification, the unit will be core credited to the customer if applicable, become the property of General Truck Parts, and will not be eligible for return.

Warranty Request Form

IN ORDER FOR WARRANTY ON A PRODUCT TO BE CLAIMED, THIS INFO MUST BE FILLED OUT ENTIRELY. FAILURE TO PROVIDE THE INFORMATION WILL RESULT IN DELAY OF OUR WARRANTY PROCESS.

Job ID (new)

Contact Name(Required)

Contact Phone Number(Required)

Pickup Address(Required)

City

State

Zip/Postal Code

Company Name(Required)

Company Branch Location(Required)

Email(Required)

Enter Email Confirm Email

Defective Part Information

What type of unit is the claim for?(Required)

Invoice Number

Purchase Date

Model Number

Serial/WO Number(Required)

Failure Date

Describe in detail the failure(Required)

Minimum 50 characters

Replacement Part Invoice Number (if applicable)

Unit Down(Required)

Yes

Is the unit ready for pickup?(Required)

Yes

Replacement Needed(Required)

Yes

(upon clicking yes a replacement will be shipped to provided location if in stock, if not average 2 day lead time to ship)

Location to Ship Replacement

Replacement PO

Address If different than account ship to

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Date Installed

Will labor be claimed on this warranty?(Required)

Vehicle Information

Vehicle Make(Required)

Vehicle Model(Required)

Vehicle Year(Required)

VIN(Required)

Labor Information

Customer's Labor Invoice Number

Labor Hours

Attach Labor Invoice/Quote

Max. file size: 50 MB.

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